Refund policy

Exchange and refund
Areia offers a 14-day refund or exchange policy, which means you have 14 days after receiving your item to request a refund or exchange. After sending your request you have 14 days to send the items back. 

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. If part of the original packaging is missing or damaged (box and pouch) that could lead to a deduction in refund price.

To start a return, you can contact us at info@areiajewellery.com.

If your return is accepted, we’ll send a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Reimbursement will be made within 14 days after we receive the items.

You can always contact us for any return question at info@areiajewellery.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 30 business days have passed since we’ve approved your return, please contact us at info@areiajewellery.com.t.

Return shipping costs Return shipping costs are the customer's responsibility.

Exemptions The right of withdrawal does not apply to custom-made or personalized jewellery, or other items exempt under applicable law.